Packages are shipped using USPS priority mail or they are shipped using USPS ground advantage.
If your package is shipped USPS priority mail and you experience an issue with delivery or damage to your package please contact your local United States Post Office and file a claim. You can also go online usps.com to file a claim. All orders have a tracking number that is provided in an email when the order is shipped. This number is for tracking and claims if necessary.
ZC Merch store is not responsible for lost, missing, or damaged packages as these circumstances are beyond our control. Please contact the shipping carrier for further information and/or insurance claims.
Hours of operation M-F 10:00am-4pm